Microsoft Dynamics 365 Field Service is a fully customizable and extensible platform that can help you modernize for the digital age with connected field service tools built to drive customer satisfaction and take customer productivity to new heights. All features are built on a solid infrastructure through the Common Data Service.

Dynamics 365 Field Service helps deliver seamless end to end service experience, where world class CRM capabilities converge with machine learning, mixed reality and IoT technology to create a single integrated solution that transforms field service management.

Servers are hosts to some of the most sensitive information in an organization. That is why they are frequently targeted by cybercriminals looking to exploit weaknesses in server security for financial or data gain. Servers sit at the heart of an organization’s IT infrastructure and allow large numbers of users to access the same information or functionality, often remotely. Generally, they are used to run email systems, power the internet, and host files. However, the problem is that something as simple as a weak password, missing antivirus software, or user phishing link click could expose the business to substantial loss.

Microsoft Dynamics 365 Field Service enables technicians to mobilize more accurately through the use of easy-to-scan barcodes, electronic access to schedules, work orders and submissions. Technicians are also enabled to ensure safety protocols and document pass and fail tests for customer assets, interviews or other audits and assessments performed during or after work orders. While enabling technicians, the solution also engages customers through self-service customer portals, live technician tracking and full access to customer journeys.

Transform the way you analyze and integrate your data using Power BI dashboards that analyze and visualize data to leverage insights into better decision-making processes. Azure IoT data streams ensure proactive and predictive service through IoT diagnostics, scheduling, asset maintenance, and inventory on the same platform. Artificial intelligence and IoT empower predictive maintenance and can help field service organizations prevent equipment downtime. Additionally, ERP integration allows for optimized integration and inventory tracking.